|
|
 Frequently Asked Questions: Welcome to CAS Hanwei, the leading wholesale distributor of swords and historic replica weaponry. We hope the information contained here can answer any questions you may have. However, each situation can be unique; therefore, if it doesn’t answer all questions, then please feel free to contact us by phone or fax, or you can visit us online (listed above). We’re here to make your shopping profitable and easy! We try to maintain the most current catalog possible; however, we are always adding new products to our inventory, and sometimes we have merchandise not pictured in the catalog. If there is something you’re looking for, but can’t find it, please contact us, and we’ll be happy to help. Do I have a minimum order amount? Our prices are low and we are confident that our products will sell. Wholesale purchases do not require a minimum order amount – so just get what you want, and we’ll do the rest! Are the prices right? Even though we try to maintain a steady organized price list, the cost of materials change from time to time, and as a result, our prices may change without notice. If you have any questions please feel free to ask one of our qualified salespeople. If one of the prices changes, you will be billed for the price of the merchandise the date your order was placed. How is shipping handled? All the merchandise is sold freight on board Sale Creek, Tennessee. We prepay freight charges and add the actual cost of shipping (plus a nominal $2.00 per primary shipping box charge) to your invoice so that there is no hidden fees or surprises (you are always aware of what you are paying). All orders are shipped in the order in which they were received, except in cases when you, the customer, requests a faster form of shipping. If there are any special requests such as inside delivery, residential delivery, telephone notification before delivery, re-delivery, etc., these may involve additional freight charges (if you have any questions or special requests, feel free to ask any of our knowledgeable salespeople when placing your order). Shipments to the United States (except Alaska and Hawaii) under 300lbs will be sent by U.P.S. Ground, unless you, the customer, request another method. When giving your order, you can give your email address to the salesperson and U.P.S. will automatically email you with your package details as soon as your merchandise is sent. It is also possible for you to track your U.P.S. shipments via our website www.casiberia.com. We ship all over the world under great volume, and with that amount of volume, it allows us to negotiate for better motor freight rates for you the customer. So, in the case of shipments weighing over 300lbs. (unless you specify otherwise), we will choose a carrier that will provide both a great service and a competitive price that will save you time and money. What if the item I want is on backorder? Due to the nature of the products we sell here at CAS Hanwei, for various reasons, the products may be held up for various reasons beyond our control and without notice. If this is the case, we will place the out-of-stock item (or items) immediately and automatically on backorder (unless you indicate otherwise) until that item (or items) arrives. All other in-stock items will be shipped immediately to you (unless you request otherwise). In an effort to keep your shipping cost down, all backorders totaling less than $50 will be held to ship with subsequent orders for a period of 60 days and then cancelled after that if we have not received notification from you to do differently. You may make any prior arrangements or requests with the salesperson when ordering the products. What happens if my merchandise is damaged when it arrives? We make every effort to prevent shipping damage. We know that many situations are unique, but take the following important steps if there appears to be shipping damage:
If I have a return, what do I need to do? Customer service and satisfaction are important to us. We believe in our products, and want to assure you that there will be no problems, so in keeping with this, we warranty all of our products against manufacturer’s defects for a period of one year from your date of purchase from us (we extend this guarantee to you, our customer only). All claims due to mis-ships, short ships, received defective, etc. must be made within 7 days of receipt of merchandise. Please call us for authorization and the return shipping instructions, we will be glad to assist you. All overstocked items may also be returned (at your expense), and you will incur a 10% restock fee. They must be in original condition, packaging, and within one year of the date of purchase (discontinued items may not be returned). Please call for authorization and we will be glad to assist you in any way possible. Please allow up to 30 days for the processing of your return, at which time, upon your direction, we’ll either issue a credit (to your account) or replace the item. I love the merchandise! Now how do I pay? Great! We are happy to have you as our customer! Therefore, we try to make it as easy as possible for you to shop with us, and for your convenience, we offer multiple forms of payment. We accept all major credit cards, an open account (Net 30 Days), C.O.D. Company Check (although first order must be money order or cashier check), and C.O.D. money order or cashier’s check (although you, the customer, are responsible for all C.O.D. fees, as well as any freight charges for a returned C.O.D.). Can I get credit with your company? Of course you can! As with any company, we require a simple credit application with references to be completed and signed by you and returned to us. The sooner we receive this information, the sooner your account can be processed (please allow 2-3 weeks for completion of credit check). In the event that your account becomes past due, you will incur a small 1.5% interest per month fee added to your bill. |
| All materials contained on this site are protected by United States copyright law and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of C.A.S. Iberia, Inc. You may not alter or remove any trademark, copyright or other notice from copies of the content. All rights reserved. |